Terms & Conditions

1. Your Privacy

At Blancmind.com we are committed to protecting your privacy at all times, in all situations. The information we collect about you is used to process your orders and to provide a more personalized experience on our site.

2. How Do We Use the Information We Collect?

Blancmind.com will NOT share data with third parties to perform statistical analysis or any other research activities. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification and email distribution. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Blancmind.com.

For any queries regarding our privacy policy and use of data you can contact us through our contact form or via customerservice@blancmind.com.

3. Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

4. Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. We may use advertising Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

5. Site Security

All Blancmind.com employees take your personal information very seriously. All employees learn and obey our security policies. Web security is reviewed on a monthly basis.

6. Links to Other Sites

This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Blancmind.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

7. Communication

From time to time we may send out email messages 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Blancmind.com alerting you that products are available, to remind you about providing feedback or for promotional offers.

8. Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

9. Supplementation

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our customers receive the order timely.

10. Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

11. Invoicing and Fulfilment

Invoices are generated and sent to the customer upon the receipt of payment immedeately after the purchase. Customers will receive an electronic receipt on the e-mail address provided for the purchase relevant to the value of mechrandise purchased, plus shipping cost and any other charges communicated upon the payment form. A hard copy of the invoice will be delivered to customers together with the purchased merchandise at the physical address provided upon purchase.

We aim to fulfil all orders within 3-5 working days upon receipt of payment for all customers based in the UK and within 7-15 working days for all customers based internationally.

12. Returns and Exchanges Policy

You can return products delivered to you that are defective or in conformity with your order. We accept returns within 2 months from the date of purchase. We refund any merchandise in resalable condition with a copy of the original invoice. Returned merchandise must be in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been worn, washed or damaged.

If you wish to return a product please deliver it to our warehouse using the below address:

Blanc Mind Limited
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
 

Please make sure to clearly mention your order ID which can be found on your electronic order receipt or the hard copy of the invoice delivered. As soon as your returned parcel reaches our warehouse, you will receive a confirmation e-mail and refund will be issue within 3-5 business days.

We do not have an exchange service. If you would like another product please place a new online order.

Your Feedback is Always Welcome

We welcome your comments and questions about our privacy policy – or anything else you might want to talk about.

You can contact us through our contact form or via customerservice@blancmind.com.